Paradise Plants Home and Garden Center carries many products which are manufactured with natural and reclaimed and sustainable resources. It is important to note that wood, glass, fabrics, and other natural materials may have indentations, slight cracks, and variations in color and tone that are part of the natural beauty of each piece. They are not considered a flaw or damage. The customer acknowledges that blemishes and imperfections are non-structural in nature and are part of the natural appeal of the product. Natural imperfections do not warrant customer damage claims, cancellations or refunds.
RETURNS OR EXCHANGES. PLANTS and CLEARANCE items cannot be returned for exchange or store credit. All other merchandise can be returned within 24-hours. After 24 hours, all returns will be for STORE CREDIT ONLY. There is a 20% Restocking Fee for returned furniture. No Returns after 30 days.
PAYMENT: Payment must be received in full for all merchandise, taxes, delivery, services, and any miscellaneous charges before items are available for pickup or delivery. The price and availability of all merchandise is subject to change.
SPECIAL ORDERS: A Deposit of 50% is required on all Special Orders at the time of purchase. Paradise Plants Home and Garden Center will notify you when your items arrive in our store and are available for pick up or delivery. Any outstanding balances must be collected prior to scheduling delivery or pick up.
LAYAWAY: Paradise Plants Home and Garden Center offers a layaway program for furniture purchases. A 20% deposit is required at time of purchase. Final payment must be received within three months. If payment is not made in full within this 3 month time frame, any amount paid will be returned to the customer minus a 20% restocking fee and item will be forfeited.
DELIVERY POLICY: You must inform us of any special situations in regard to your delivery. Additional fees apply for all special services including but not limited to: Hoisting goods over balcony, hand carrying up flights of stairs (no elevator access), long driveway access, special equipment required, additional safety measures, or additional manpower.
The area must be clear and ready to accept your new furniture. Delivery crew is not responsible for the removal of client’s furniture and other items not related to Paradise Plants Home and Garden Center merchandise. For an additional assembly fee our crew will install the furniture but only under your direction, control and responsibility. Your generosity will be much appreciated.
It is the customer’s responsibility to thoroughly inspect all delivered items with the delivery staff present. Signature on delivery receipt acknowledges that the customer has received ALL items in good condition and are therefore liable for damages thereafter.
PICK-UP POLICY: We recommend merchandise pick-ups be arranged by appointment and with a 24 hours advance notice. If you are unable to pick up on your scheduled date, please call to re-schedule. Paradise Plants Home and Garden Center will provide cardboard and shrink-wrapping on request. It is the customer’s responsibility to bring any additional packaging (blankets, pads, rope, etc.) at the time of pick up.
STORAGE, ABANDONMENT & COLLECTIONS: We hold items for a maximum of 60 days after purchase or receipt of shipment into our warehouse. After 60 days all items which have not picked up or scheduled for delivery will incur a storage fee of $100/month. Merchandise not picked up, scheduled for delivery, or approved for paid storage within 45 days of notification will be considered abandoned. In addition to any other remedy, Paradise Plants Home and Garden Center shall be entitled to liquidate the merchandise, retain all deposits, and apply such proceeds to the unpaid invoiced balances. The purchaser is liable for any collection and legal fees incurred in the collection of unpaid invoices and any storage or related fees.